Team Viewer is the remote access application that the ICT Department utilise to remotely connect to your computer.
If this is not installed on your PC, please go to the below link, a short video that gives you step by step instruction on how to run Team Viewer.
https://www.youtube.com/watch?v=c8c3L_-DD2Y&feature=youtu.be
Or view the video below if it appears in your browser